Returning an unwanted item? We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, or exchanges subject to the rules below, which includes rules around fair use.
None of these rules affect your statutory rights.
If you return an item requesting a refund within 7 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.
We don’t accept returns for komboloi which has been specially custom ordered unless faulty, and for unwanted items after the relevant returns period above.
Original condition. If an item is returned to us damaged, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
In order to receive a full refund, all items must be returned to us unused and in the same condition you received them with their original packaging and all tags and Certificates attached.
Can I exchange my item? You have the right to return your unwanted item for exchange, we may ask you to cover the delivery cost. If you have any questions about our items please contact us before buying.
Exchanges are only accepted with authorization by phone, email, or by filling a contact form directly from our system and wait for confirmation. We are not responsible for items ordered incorrectly so please be sure your order. Returned merchandise is subject to inspection and approval. You must inform us in writing within 7 days of receiving the order.
Responsibility. Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
For all returns, we aim to refund you within 14 days of receiving the returned item.
Please note, we reserve the right to take legal action against you if we notice an unusual pattern of returns activity.