You have the right to return any goods for refund if you are not satisfied. Money back or item exchange (buyer’s choice). If you have any questions about our items please contact us before buying. Returned items must be in new, original, unused condition and include original tags, packaging, covering. Returns are only accepted with authorization by phone, email, or by filling a contact form directly from our system and wait for confirmation. We are not responsible for items ordered incorrectly so please be sure your order. Returned merchandise is subject to inspection and approval prior to credit being issued. You must inform us in writing within two days of receiving the order and obtain a return reference number. We do not accept a komboloi for return which has been specially custom ordered unless faulty.
Note: Since the size and dimension of our products is measured by hand, the size of the actual komboloi and beads you received could be slightly different from the size of our products. Meanwhile, please be reminded that due to lighting effects, monitor’s brightness, contrast settings etc, there could be some slight differences in the color tone of the pictures and the actual item.
Return shipments must be sent pre-paid and insured, as we will not accept COD and are not liable for what happens to the package on its way back to us. And we cannot refund shipping charges for returns or exchanges. Buyer is responsible for shipping and handling of the item to correct the issue.