We’re KOMBOLOGIA – Online Shop, with registered business name (“YI KOMBOLOGIA”), an online shop in Cyprus an island in the eastern Mediterranean Sea.
When you shop with us (or access our services, apps and websites (our “Website”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Website may not be suitable for young kids.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email).
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.
We are always in action here at KOMBOLOGIA and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include packing and handling (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Since the size and diameter of our products is measured by hand, the size of the actual komboloi and beads you received could be slightly different from the size of our products.
Meanwhile, please be reminded that due to lighting effects, monitor’s brightness, contrast settings etc, there could be some slight differences in the color tone of the pictures and the actual item.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work hard and try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.
We get it, sometimes something just doesn’t work for you and you want your money back or an exchange. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.
This doesn’t affect your statutory rights.
If you return an item requesting a refund within 7 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.
From time to time, we may give you Coupon Codes that you can use to reduce the price of specified period. Remember, it’s up to you to enter the code at checkout!
For more info on Coupon Codes and the rules on how to use them, click here. Here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
Unless we tell you otherwise, Promo Codes can’t be used only to buy from KOMBOLOGIA.
If you’re given a unique Promo Code that is meant just for you (e.g. a Discount Coupon or a Voucher) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
At KOMBOLOGIA, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
If things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services: Send us an email
We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms & Conditions) at any time.
These terms and our dealings with you are subject to European law and the exclusive jurisdiction of the Cyprus courts.